Shipping & Receiving Instructions
- Shipping Receiving Instructions
- Box Count
- Check For Damage
- In The Event That Something Is Damaged
This page, along with our return and warranty policies are arguably the most important pages on our website so please make sure you familiarize yourself with how to protect yourself from shipping damage! If you note damages accordingly, we are able to quickly solve any issues and send out replacement parts and provide our world class customer service!
All orders from IDS Home USA which require shipping are subject to the following shipping guidelines. Please read this carefully, if you do not report damage to your products according to the proper protocol you waive your liability to file shipping insurance and IDS Home USA will not be responsible for damages or filing concealed damage. Please read this carefully.
All furniture from IDS Home USA ship via ground freight, fully insured. In the event that your furniture is damaged in transit, as long as your follow our receiving instructions we will be able to send out a replacement for you immediately.
Here's how to properly receive your furniture.BOX COUNT
Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing!Check For Damage
Next inspect all the boxes for anything that looks like damage. A punctured or smashed box, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. If you do not note the damage on the bill of lading you are confirming that you received the goods in perfect condition and you release the shipping company of any liability on the shipment.
In case you didn't get that – if you sign the bill of lading you cannot claim damage afterwards. IDS Home USA is not responsible for shipping damage discovered after signing the bill of lading. Manufacturers defect is not the same as concealed damage.In the event that something is damaged:
Note the damage to the driver and make sure you have it in writing on the bill of lading and delivery paperwork. Call us immediately, we will make sure your replacement pieces get arranged to be shipped out quickly.
DO NOT accept the damaged box, send it back with the driver. Please keep the boxes which are in good condition.
IDS Home USA IS NOT RESPONSIBLE FOR CONCEALED DAMAGE AS A RESULT OF NOT INSPECTING THE ORDER DURING DELIVERY.
Please, for the sanity of all parties involved, please follow our shipping receiving instructions to ensure the smooth delivery of your awesome IDS Home USA furniture!